Shipping Policy
At GreenBnano, we do our best to ensure that your orders arrive safely and as quickly as possible.
We currently ship to
– Mexico
– United States of America
If you would like delivery to another country, please contact us in advance at [support@greenbnano.com] before placing your order to confirm availability and shipping costs.
Order processing times
– Orders are processed on business days (Monday to Friday, excluding holidays).
– Once payment is confirmed, we typically hand over your order to the carrier within approximately [X–Y] business days.
– Delivery time depends on the shipping company and destination. As a reference, standard delivery may take around [X–Y] business days within Mexico and [X–Y] business days to the United States, counted from the shipment confirmation.
Shipping costs
– Shipping costs are calculated based on destination, weight and volume, and will be shown before you confirm your purchase.
– From time to time, we may offer free-shipping promotions, which will be clearly communicated on the website or in our official campaigns.
Order tracking
Once your order has been shipped, we will send you a tracking number and the necessary information so that you can follow your package directly on the carrier’s website.
Duties, taxes and customs
– Prices displayed in the store include applicable taxes in the country of origin, unless stated otherwise.
– For international shipments, the customer is responsible for any customs duties, taxes or import fees that may apply in the destination country according to local regulations.
Incorrect addresses and failed deliveries
– It is the customer’s responsibility to provide a complete and correct shipping address.
– If a package is returned due to an incorrect address, an unknown address or failed delivery attempts, we can reship the order once the new shipping cost has been covered.
If you have any questions about shipping, please contact us at [support@greenbnano.com].
Purchase Policy
By placing an order in GreenBnano’s online store, you agree to the conditions described in this Purchase Policy and in the related policies available on our website.
Payment methods
We currently accept the payment methods shown at checkout, which may include:
– Credit and debit cards
– Electronic payment options and other methods listed on the payment page
All payments are processed by secure third-party providers. GreenBnano does not store your full card details.
Prices and currency
– Product prices are displayed in [main currency, e.g., MXN or USD] and may be updated from time to time due to promotions, exchange rates or catalog changes.
– The valid price is the one displayed at the time you confirm your purchase.
Order confirmation
– Once your payment is completed, you will receive an order confirmation email with your order number and the details of the products purchased.
– If you notice any error in your order details (such as shipping address or selected products), please contact us immediately at [support@greenbnano.com], including your order number.
Product availability
– All orders are subject to product availability.
– If a product is not available after you complete your purchase, we will contact you to offer an alternative solution or issue the corresponding refund.
Responsible use of products
– GreenBnano products are wellness and nutritional supplements and are not intended to replace professional medical care.
– Always read and follow the labels, usage instructions and warnings. If you have any questions about how our products may interact with your health or medications, consult a qualified healthcare professional.
Return & Exchange Policy
At GreenBnano, we want you to be satisfied with your purchase. Please read this Return & Exchange Policy carefully before requesting a return.
Eligible products
– For safety and hygiene reasons, many wellness and supplement products can only be returned if the packaging is completely sealed, unopened, undamaged and in the same condition in which it was delivered.
– We cannot accept returns of products that have been opened, used or show signs of tampering.
Time frame for returns and exchanges
– You have [X] calendar days from the delivery date to request a return or exchange, as long as the product meets the conditions described above.
– After this period, we may not be able to accept your request.
Damaged, defective or incorrect items
– If you receive a damaged product, a defective product or an item different from the one you ordered, please contact us at [support@greenbnano.com] within [X] days after delivery.
– Include your full name, order number, a description of the issue and, if possible, photos of the product and packaging.
– We will review your case and, if appropriate, we may offer you:
– A replacement of the product, or
– A store credit, or
– A refund, depending on the situation.
Return shipping costs
– If the return is due to our error (incorrect item, damaged or defective product), GreenBnano will cover reasonable return shipping costs, following the instructions we provide.
– If the return is due to a change of mind or a decision by the customer (for example, you no longer want the product), return shipping costs will be borne by the customer.
How to request a return or exchange
– Send an email to [support@greenbnano.com] indicating your full name, order number, the product(s) you wish to return or exchange and the reason for your request.
– Wait for our instructions and return authorization before sending any product back.
– Make sure to pack the product carefully to avoid damage during return shipping.
Refund Policy
In cases where a refund is granted, the following conditions apply.
When a refund may be issued
We may issue a refund in situations such as
– The product is not available after the purchase has been completed.
– There is a confirmed shipping error (wrong item sent) and you choose not to receive a replacement.
– The product is defective or damaged, and after reviewing the case we determine that a refund is the most appropriate solution.
Refund method
– Whenever possible, refunds will be processed through the same payment method used for the original purchase.
– Once approved, the refund will be processed within approximately [X–Y] business days. The exact time for the funds to appear in your account may depend on your bank or payment provider.
Partial refunds
– In some cases, when only part of an order is returned, or depending on the specific conditions of the case, we may issue partial refunds. If so, we will clearly communicate the details to you.
Non-refundable costs
– In general, original shipping costs are non-refundable, unless the refund is due to an error attributable to GreenBnano (for example, a defective or incorrect product sent by mistake).
Privacy Policy
At GreenBnano, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains in general terms how we collect, use and protect your information.
Data controller
The data controller is:
– GreenBnano
– Legal company name: [Company legal name]
– Email: [privacy@greenbnano.com]
– Address: [Street, City, State, Country]
Personal data we collect
We may collect the following types of personal data when you use our online store or contact us:
– Identification and contact information: name, email address, phone number, billing and shipping address.
– Purchase information: products purchased, order history, payment method (without storing full card data).
– Browsing information: non-identifying usage data, cookies and similar technologies, according to your browser settings.
Purposes of data processing
We use your personal data for the following purposes:
– To process, ship and deliver your orders.
– To manage your account and order history.
– To respond to your inquiries, requests or issues.
– To send you transactional communications related to your orders.
– To send you, when you authorize it, newsletters, product updates and promotional information about GreenBnano.
Cookies and similar technologies
Our site may use cookies and similar technologies to enhance your browsing experience, remember your preferences and generate usage statistics. You can configure your browser to accept or reject cookies. However, some features of the site may not function properly if cookies are disabled.
Data retention
We retain your personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy and to comply with legal obligations in the countries where we operate, mainly Mexico and the United States.
Data sharing
We may share your personal data with third-party service providers strictly for the purposes described above, for example: payment processors, shipping companies, email service providers and technical support services. We do not sell your personal data to third parties.
Your rights
Depending on the applicable law, you may have the right to:
– Access your personal data.
– Correct inaccurate or incomplete data.
– Request deletion of your data when legally appropriate.
– Object to certain types of processing or withdraw consent where applicable.
To exercise your rights, please contact us at [privacy@greenbnano.com], indicating your full name and the specific request.
Updates to this policy
We may update this Privacy Policy from time to time. The current version will always be available on our website. This text is for general information only and does not constitute legal advice.